Wee Jam Music Policies

We are happy to welcome you to the Wee Jam Music family. Please take a moment to review our center policies. If you have any questions, please feel free to contact the Director, by phone  or by email.

Make-up Classes

If you miss your regularly scheduled Music Together class for any reason, you may schedule a make-up class. Two make-up classes are allowed each semester for each registered child, on a space-available basis. They must be taken during the current semester and cannot be "carried over." You may schedule your make-up as soon as you know you are going to miss a class. We often see an end-of-semester rush, so try to schedule your make-ups as early as possible to avoid disappointment.

To schedule a make-up class, use our online Make-Up Scheduler. You may search for a class by time, day, or location, and the scheduler will display the available options. If a given class is not displayed as an option for a make-up, it means all make-up spots for that class have been assigned; please schedule your make-up for a different class or check back later to see if a spot becomes available. If you know you will not be attending a previously scheduled make-up class, please cancel it so the spot becomes available for another family.

Siblings and Other Guests

Parents, grandparents, and caregivers are welcome to attend class at any timeā€”no need to ask. Whole family music-making at home is extremely valuable to your child's music development, and attending class occasionally helps family members feel more comfortable joining in. If you would like to bring another guest (including an older sibling who may be home from school), please call the office. Visitation spots are available on a first-come, first-served basis and cannot be guaranteed.

Health Policy

The health of all classroom participants is important to us, so we take measures to ensure the cleanliness of our classroom and limit exposure to germs. We take time to sanitize our classroom space, instruments, and materials after each class with a child-safe cleaning solution. Sanitizing wipes are available in class, and we ask caregivers to clean instruments after they have been mouthed. If you or your child is sick, please stay home from class and schedule a make-up.

Class Cancellations

Holiday closures will be announced at the beginning of each semester. Classes may be cancelled due to inclement weather, teacher illness, and for other extraordinary circumstances. You will be notified by phone if your class in cancelled. The class cancellation may also be left on our office voicemail and posted on our website, Facebook, and Twitter accounts. Cancelled classes will be made up at the end of the session.

Refunds and Credits

We offer the following refund policy(ies). The class description and the registration process will identify the specific refund policy for the class you have chosen.

Refund Policy

We offer the following refund policies. Only one policy will apply to the class your student is registered for. The class description and the registration process will identify the exact refund policy for the class you have chosen.

Music Together Refunds and Credits

Full payment, including a nonrefundable registration fee, is due at the time of registration. You will receive a full tuition refund if you request to drop out of class before the registration deadline (typically the first day of classes). 

No tuition refunds are given for class withdrawals after the registration deadline. If you withdraw after the deadline, but before your first class, you will be issued a credit towards tuition for a future semester. After your first class, pro-rated credits may be issued upon review of individual circumstances. 

We understand that sometimes unexpected things happen. However, please note that non-attendance does not constitute a withdrawal from class. We are not able to offer tuition refunds unless we are informed of your intent to withdraw prior to the registration deadline. 

Wee Jam Piano Lesson Refund Policy

Full payment for the upcoming month is due the first lesson of the month.  (Please note: some months have 5 lessons while most have 4)

Piano lessons are non-refundable. We understand that sometimes unexpected things happen. We will do our best to reschedule a missed lesson due to illness etc. however, please try and give as much notice as possible. In many cases we will simply make up the missed time at regularly scheduled lessons by adding it to them. Missed lessons without notification are non-refundable.

One month notice is required when you decide to end your lessons. 

Privacy Policy

We promise to respect your privacy. We do not sell, rent, loan or transfer any personal information regarding our customers or their students to any third parties. Any information you provide about yourself or your students is held with the utmost care and security and will not be used in ways to which you have not consented.

Information gathered on our web site is collected and used by us and SimplySignup. We will not collect any personal information about adults or students except when specifically and knowingly provided by them. If we collect any personally identifiable information about students, we will first obtain their parents' consent. Examples of personally identifiable information include full name and birth date.

Use of Information

Information collected by us is used internally by our authorized individuals for three main purposes. First, we may collect information for improving our site by seeing which areas, features, and products are most popular. Second, we may collect information in order to personalize the site for our customers. Third, we may collect personal information from visitors who request additional information about our studio, a Free Preview Class Coupon, or who choose to register for classes online.

We hope that you will want to provide information about yourself, because it will make your experience here more valuable to you. If you are comfortable sharing some basic information, you will receive enhanced services that are impossible to offer to anonymous users. Examples of such services may include email notices of special and discounted items, e-newsletters, and special mailings related to Wee Jam Music, including free developmental activities and special offers.

On occasion, we may also share non-personal, summary information regarding our customers with unrelated third parties (for example, we may publicly disclose the aggregate number of registered users of our web site). However, we will not share any personal information about any particular customer.

Security

Registering for class online is a completely safe experience!

We use SSL (Secure Sockets Layer)—the highest standard in online encryption technology—to ensure that your personal and credit card information remains secure. SSL encryption allows you to register with confidence, knowing that only you and Wee Jam Music have the ability to access your information.

Keeping customer information private and secure is a top priority.

Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection. There are two simple ways to see if you are on a secure page:

  • Look at the URL (website address) in your browser. If you are connected to a secure server, the URL will always begin with "https" rather than "http."
  • Most browsers display an icon that indicates whether or not you have a secure connection. Look for the unbroken key or closed lock icons in the bottom left or right corner of your browsers.